Frequently Asked Questions:
1. What is Denza Charging Plan?
The plan offers RM5000.00 worth of charging, giving owners with 100% discount on charging entitlement at all AC and DC chargers that are wholly owned and operated by chargEV.
Note: The plan is subject to eligibility requirements from Denza Sime Motors
2. Can this plan be used together with another plan?
No, the plan cannot be combined with other promotions or offers. Customers are entitled to the benefits of only one plan at any given time.
3. Can I upgrade / convert my existing plan to this plan?
Upgrades from any existing plan to this plan are not possible.
4. My existing membership plan is still active, can I activate the plan?
Yes, you can. However, only one plan can be active at any given time. The active plan is determined by the default plan settings in your ‘member'. You can change the default plan by going to member page and toggling the selection of your available membership plan.
5. Are the charging benefits applicable for selected charging stations?
Yes, the discounted charging rates under the plan is only available at chargEV charging stations in Malaysia. You can verify this by opening the chargEV App and navigating to the Map. Locate your nearest chargEV station, indicated by the chargEV icon or roaming
icon. Tap on 'Start Charging' and check the Operator listed under 'Station Details'. The discount applies only if the Operator is chargEV.
5.1. Go to 'Map' section > click on 'Station Details'
5.2. The charger operator will be displayed on the "Station Details" page.
6. Can I use the plan on roaming chargers?
The plan is not applicable to other roaming partner chargers such as JomCharge, Gentari and Handal Green Mobility (DC Handal).
7. What is the validity / expiry period of the Plan?
The benefits are valid for one (1) year from the date of activation or until the usage cap of RM5000.00 has been reached, whichever comes first.
8. Is the plan applicable for chargers in Singapore?
No, it only applies to chargers in Malaysia that are wholly owned and operated by chargEV.
9. How can I check if I have reached my usage cap?
You can check your charging usage at Profile & Memberships from chargEV app. From main menu, tap on More > Profile & Memberships > Under the Membership section, you will see your remaining balance and the usage bar.
Alternatively, you can also check from charging History. I.e. Main menu, tap on More > Charging History.
10. Will there be a pre-authorisation for my transaction?
As the plan provides customers with a 100% discount, there is no pre-authorisation required as long as the total usage remains within the RM5000.00 cap.
11. What measures are in place to prevent abuse of the plan?
We enforce a fair usage policy to prevent misuse of our services. Additionally, chargEV reserves the right to suspend any customer's plan in the event of suspected fraud.
Terms and Conditions:
1. Plan Exclusivity: The plan cannot be combined with other promotions or offers. Users are entitled to the benefits of only one plan at any given time.
2. Eligibility: The plan is subject to eligibility requirements from Denza Sime Motors.
3. Usage Area: The 100% off from the plan entitlement is only applicable to chargers in Malaysia that are wholly owned and operated by chargEV, excluding idle fees where applicable.
4. Validity Period: The benefits are valid for one (1) year from the date of activation or until the usage cap of RM5000.00 has been reached, whichever comes first.
5. Only one plan can be active at any given time.
6. Users shall be solely responsible for any damage, loss and/or expiry of the plan.
7. Once activated, the plan cannot be cancelled and are non-refundable, either in cash, in part or full.
8. Fair Usage Policy: Usage is subject to chargEV’s fair usage policy to prevent abuse
9. Fraud Monitoring: chargEV reserves the right to suspend any card or plan in the event of suspected fraud.
10. chargEV reserves the right, at its absolute discretion, to vary any of the terms and conditions by addition, deletion, modification, amendment, or otherwise any of the terms and conditions.