Why am I seeing multiple charges for a single transaction?
A pre-authorization amount of RM100 will be hold when initiating charging transaction to ensure that your payment method is valid and has sufficient funds. When your total transaction exceeds this pre-authorized amount, the system will bill you for the excess amount.
A pre-authorization amount of RM100 will be hold when initiating charging transaction to ensure that your payment method is valid and has sufficient funds. When your total transaction exceeds this pre-authorized amount, the system will bill you for the excess amount.
How will these charges appear on my chargEV app?
You will see only one transaction that reflects the total amount of your charge in your invoice. However, you will notice two transactions for your charging session in your bank statement(The total amount for the two transactions would the total amount as per your invoice). The same goes with SMS/push notifications from your bank.
- One for the pre-authorization amount of RM100.
- Another for the excess amount that exceeds the pre-authorization.
Why do I receive two notifications from my bank?
The two notifications are:
- Pre-authorization amount of RM100.
- Another for the excess amount that exceeds the pre-authorization.
Example:
- Total Invoice / Transaction Amount: RM120.00
- Pre-authorization: RM100.00
- Excess Amount: RM20.00
- Bank Notifications: Two notifications - one for RM100 (pre-authorization) and another for RM20 (excess amount)