What is pre-authorization?
Before starting your charging session, a temporary pre-authorization hold will be placed on your card to secure your transaction against fraud, confirm its validity and ensure that there are sufficient funds available in your account for payment. This prevents payment issues, ensuring a smoother charging experience. If this limit is reached, your charging session will automatically stop.
Why is pre-authorization needed?
Pre-authorization is essential for EV charging for the following reasons:
1. To prevent fraud and misuse of the payment method. For instance, if your card has been reported as stolen, the pre-authorization process ensures it cannot be used to start a charging session.
2. To verify that you have sufficient funds in your account to cover the transaction.
3. To minimize the risk of disputes by confirming that payment is available before the charging session begins.
What happens when you initiate your charging
When you plug in their electric vehicle and initiates a charging session, the charging station communicates with the payment provider to place a temporary hold on a specified amount of RM100 in Malaysia and SGD 50.00 in Singapore on your registered payment method.
For transparency, you will receive a notification of the pre-authorization amount and the final charge after each session. A notification will also be sent when the estimated charging amount is close (90%) to reaching the pre-authorized amount; indicating that the charging session may be stopped soon.
Note: Please enable permissions for push notifications on your mobile device for the chargEV App in order to be notified of real-time charging events.
Note: Please enable permissions for push notifications on your mobile device for the chargEV App in order to be notified of real-time charging events.
What happens when you stop charging
After your charging session is successfully completed, any balance amount from the pre-authorization will be automatically released immediately and is not held by chargEV. You will only be charged the final amount as stated in your Charging History.
After your charging session is successfully completed, any balance amount from the pre-authorization will be automatically released immediately and is not held by chargEV. You will only be charged the final amount as stated in your Charging History.
Charging transactions made using credits in your Wallet are not subjected to this pre-authorization. This hold also does not apply for charging transactions that are 100% discounted by a membership plan held by a user.
* If the pre-authorization amount does not appear in your bank account, please contact your bank directly for further information, as this may vary depending on your bank.